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Shipping Information
Free worldwide shipping for all orders over $99.00USD!
The shipping fee is shown on the Shopping Cart page after you place the items into your shopping cart.
We ship and resupply multiple times a week.
Next dispatch is on or before October 25th, 2019 (Friday)
Retail order (B2C) and wholesale order (B2B) have different shipping and handling rate. If your order contains both wholesale and non-wholesale items, it will be considered as a wholesale order. Any non-wholesale item will not be counted toward the calculation of a wholesale order. In other words, retail items are shipped free along wholesale items.
Due to the volume of orders we process, we normally ship every Tuesday, Friday, and occassionally Saturday for all orders placed before each dispatch date's deadline. We cannot provide rush service due to our process structure.
All orders will be sent out by HongKong Post and delivered by your local postal service.
 
We currently offer a flat-rate shipping and handling fee for certain countries and shipping methods. The following fee covers at least one shipping. We do not charge extra for any additional shipping due to backordered items. Please see backorder near the bottom for more information.
 Australia
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Retail Order |
Wholesale Order |
Registered Air Mail
5 to 8 business days
Traceable, Signature Required, Delivery Confirmation |
$6.95USD |
3% of wholesale value
plus $8.95USD |
Expresspost
2 to 6 business days
Advanced Tracking, Signature Required, Delivery Confirmation, Insurance Applicable, Priority Through Customs |
$29.95USD
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3% of wholesale value
plus $29.95USD |
 Canada
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Retail Order |
Wholesale Order |
Registered Air Mail
5 to 12 business days
Traceable, Signature Required, Delivery Confirmation |
$6.95USD |
3% of wholesale value
plus $8.95USD |
Expresspost
2 to 8 business days
Advanced Tracking, Signature Required, Delivery Confirmation, Insurance Applicable, Priority Through Customs |
$29.95USD
|
3% of wholesale value
plus $29.95USD |
 United Kingdom
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Retail Order |
Wholesale Order |
Registered Air Mail
5 to 8 business days
Traceable, Signature Required, Delivery Confirmation |
$6.95USD |
3% of wholesale value
plus $8.95USD |
Expresspost
2 to 5 business days
Advanced Tracking, Signature Required, Delivery Confirmation, Insurance Applicable, Priority Through Customs |
$29.95USD
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3% of wholesale value
plus $29.95USD |
 United States
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Retail Order |
Wholesale Order |
Registered Air Mail
5 to 8 business days
Traceable, Signature Required, Delivery Confirmation |
$6.95USD |
3% of wholesale value
plus $8.95USD |
Expresspost
2 to 5 business days
Advanced Tracking, Signature Required, Delivery Confirmation, Insurance Applicable, Priority Through Customs |
$29.95USD
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3% of wholesale value
plus $29.95USD |
Rest of the World |
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Retail Order |
Wholesale Order |
| The following postage is guideline only. Shipping charge is displayed on the Shopping Cart page once items are added in there. |
Registered Air Mail
4 to 17 business days
Traceable, Signature Required, Delivery Confirmation |
$6.95USD |
1-10% of wholesale value
plus $8.95USD |
Expresspost
2 to 12 business days
Advanced Tracking, Signature Required, Delivery Confirmation, Insurance Applicable, Priority Through Customs |
1-10% of total value
plus $29.95USD
(minimum) |
1-9% of total value
plus $29.95USD
(minimum)
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| Free Shipping |
Orders totaling $99.00USD or more ship free via Hong Kong
Post Registered Air Mail, or a discount for upgraded shipping services. This offer is offered to customers worldwide.
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| Processing Time |
The above time is for shipping only. Products are shipped according to availability. We try to ship
items as soon as possible. For information on wholesale order processing time, please see Wholesale
Order for more information. Retail order will be shipped within days after payment is received unless
a backorder is placed. |
| Commercial Couriers |
We can ship DHL, FedEx, UPS if you could provide us your shipping account number. Simply select your courier and provide us the information during checkout.
Please note brokerage fee with courier company could be costly. Please check with your courier company regarding international importation if necessary. |
| Backorder |
We welcome anyone placing backorder on any item that is not available immediately. In fact, some items will not be available unless you place a backorder (production order). We have guidelines governing the shipping frequency for orders containing backorder items. We usually ship once a week until your order is fulfilled. We do not charge extra for any additional shipping. All additional shipping will be by registered airmail only. Frequency is the sole decision of our distribution operation. Any special shipping request may require additional shipping fee.
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| Holiday Schedule |
Holiday of Hong Kong, Austria, and your country may cause a delay in delivery. Please check the holiday schedule if time is a concern for you. We resupply from the Austria factory directly twice per week and cargo flight might get cancelled during the holiday.
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| Tax, VAT, & Duty |
Please be advised that you will be the sole importer
of any item shipped from a foreign country. You will be responsible
for any tax and/or duty your country impose on the goods.
Customs of your country may also delay your shipment, which
is an issue we do not, nor the shipping company, have any control over. |
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We ship orders from multiple cities on earth but majority of orders is shipping from Hong Kong. Why do we choose to ship items from Hong Kong?
There are a few advantages:
- By cargo traffic and international passenger traffic, Hong Kong International
Airport is ranked the second and fifth busiest airport in the World, respectively.
That means there are more direct flights to different locations around the world
within a reasonable time.
- Subsequently, the postage is generally lower because of the high traffic movement.
- The government does not impose any tax regulation related to goods, regardless
of sale, import, or export. This makes the distribution procedure faster and
more cost effective.
- The biggest Swarovski distribution in Asia is located in Hong Kong - more stocks are
available in a shorter time.
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